law firms in the following ways
Given the rarity with which most clients purchase legal services, these inexperienced clients usually have many enquiries about the process. These process related enquiries can be a significant draw on a solicitor’s time but with lintil.com’s unique offering we can take care of this type of client education.
The majority of client enquiries are progress related (“What stage are we at now?”) and these enquiries can take up more than 50% of a solicitor’s time. To eliminate these queries lintil.com offers a unique technological solution which can track progress and enables you to provide regular and detailed client updates with just 1-click.
It almost goes without saying that a great client experience will vastly increase the chances of a client engaging you again on a legal matter. As you are probably well aware, the cost of acquiring a new client is significantly higher than the cost of retaining an existing client, therefore providing an excellent client experience is actually a cost-effective way to drive of repeat business.
Referrals are the life blood of the vast majority of law firms and it is well known that satisfied clients are much more likely to recommend your service to their friends or family than clients whose client experience was below par. However, the majority of law firms “hope” that referral business will appear. But now, lintil.com provides hard data around where your next referral will come from.
REGULAR DETAILED PROGRESS REPORTS
Timely updates are vital to a great client experience and lintil.com partners with your firm to provide regular detailed update reports on the process. These updates are sent to your client in whichever manner that either you feel is most suitable or that they have chosen themselves.
THE ONLY-ONE-CLIENT EXPERIENCE
Every solicitor prides themselves on the level of client service that they provide. Much of a solicitor’s training is devoted to providing the highest possible level of client service. In fact, many solicitors actually aim to give their client the level of service that they would provide if they had only-one-client.
THE HARSH REALITY
The reality of modern legal practices is high-volume fixed-fee work and often there are simply not enough hours in the day to provide the level of client service that solicitors wish to give to their clients. Overworked and under-resourced solicitors are now looking to technology for help. This is where lintil.com can help.